Post, parcels and online shopping
Stamps and letters, parcel shops and lockers, delivery companies, returns, customs and VAT on orders from outside the EU, and Black Friday dates.
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How do you complain about a purchase in Denmark if the shop says no?
You must first complain to the seller, preferably in writing, and the seller must have rejected your claim fully or partly.
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When is Black Friday in Denmark in 2026?
Black Friday in Denmark is on Friday 27 November 2026.
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How long do you have to return something you bought online in Denmark?
You have 14 days to cancel a purchase made online from a shop in Denmark or another EU country.
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How much compensation do you get for a lost parcel in Denmark?
Under the PostNord terms for 2026, compensation for a lost or damaged parcel is at most 4,800 kr.
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How do I send a parcel from Denmark to Norway?
A parcel from Denmark to Norway is an export outside the EU, so as the sender you must fill in a customs declaration.
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How much does it cost to send a parcel in Denmark?
As of 1 January 2026, a PostNord parcel within Denmark costs 45 kr.
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What is the postcode of Copenhagen?
Copenhagen does not have one single postcode.
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How do you send a letter in Denmark?
In 2026 you send a letter in Denmark with dao.
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How much does it cost to send a letter in Denmark in 2026?
As of November 2026 a standard letter inside Denmark costs from 23 kr.
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Who delivers letters in Denmark in 2026?
In 2026 letters in Denmark are delivered by dao.
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Can you get your money back from your bank if a webshop does not deliver?
When you pay online with a payment card such as Dankort, your bank can move the money back if the item never arrives, you get the wrong item or you were charged more than agreed.
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Who can help if you have a problem with a shop in another EU country?
Forbruger Europa is the European Consumer Centre in Denmark and is part of the Danish Competition and Consumer Authority.
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What is e-mærket on Danish webshops?
e-mærket is a non-profit organisation that has certified Danish webshops since 2000 and has more than 2,000 members as of November 2026.
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What are your rights when you buy from an online shop outside the EU?
When you buy from a shop outside the EU, the 2-year right to complain applies if the shop markets itself in Denmark, for example with Danish language, prices in DKK and delivery to Denmark.
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Are Black Friday discounts in Denmark real?
In Denmark a discount must be measured against the lowest price the shop charged for the product in at least the 30 days before the reduction.
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How long can you complain about a faulty product in Denmark?
In Denmark you have 2 years to complain about faults that were present, or whose cause was present, when the item was delivered.