How much compensation do you get for a lost parcel in Denmark?
Compensation limits for lost and damaged parcels.
Short answer
Under the PostNord terms for 2026, compensation for a lost or damaged parcel is at most 4,800 kr. per parcel and at most 30,000 kr. in total for the same event. For a value shipment, compensation can be up to the declared value. For a phone, tablet or computer you must give the IMEI or serial number to get compensation for loss. Compensation for delay is at most the shipping price and only for a documented financial loss.
Why
- Ordinary parcels are covered up to 4,800 kr.
- Value shipments are covered up to the declared value.
- Electronics need an IMEI or serial number.
Details
In 2026 a value shipment within Denmark costs from 195 kr. up to 1 kg, plus 25 kr. per started 10,000 kr. of value, up to a value of 30,000 kr.
Tip
Keep the receipt for the contents, because you must document the value if the parcel is lost.
What may differ
Other carriers have their own compensation limits.
Common misconception
If the post loses a parcel, you get the full value back.
What actually happens
An ordinary parcel is covered up to 4,800 kr., so valuable items should go as a value shipment.
People also ask
- How do you complain about a lost or damaged parcel?
- What does a value shipment cost?
- Who is responsible if an online order is lost in the post?
Sources
This answer is for reference only. Postal prices and services change, so check the postal operator before you send.
Practical infoRelated questions
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Can you get your money back from your bank if a webshop does not deliver?
When you pay online with a payment card such as Dankort, your bank can move the money back if the item never arrives, you get the wrong item or you were charged more than agreed.
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Who can help if you have a problem with a shop in another EU country?
Forbruger Europa is the European Consumer Centre in Denmark and is part of the Danish Competition and Consumer Authority.
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How do you complain about a purchase in Denmark if the shop says no?
You must first complain to the seller, preferably in writing, and the seller must have rejected your claim fully or partly.
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What is e-mærket on Danish webshops?
e-mærket is a non-profit organisation that has certified Danish webshops since 2000 and has more than 2,000 members as of November 2026.