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How long can you complain about a faulty product in Denmark?

The 2-year right to complain

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Short answer

In Denmark you have 2 years to complain about faults that were present, or whose cause was present, when the item was delivered. The seller cannot agree a shorter period with you or exclude parts of the item, such as the battery in a laptop. In the first 12 months a fault is presumed to have been there on delivery, so the seller must prove otherwise; after that you must prove it yourself. As a minimum you can ask for repair or a replacement, and for significant faults you can get a price reduction or your money back.

Practical info

Why

  1. The period cannot be shortened by contract.
  2. The burden of proof shifts to you after 12 months.
  3. A replacement item starts a new 2-year period.

Details

The right can end earlier if the item is not made to last 2 years or is worn out from normal use.

Tip

Complain in writing as soon as you find the fault and keep the receipt and photos.

What may differ

The rules for used goods bought from a private person are different, as these are usually sold as seen.

Common misconception

Many think the seller can send you to the manufacturer for every fault.

What actually happens

Your claim under the 2-year right is against the seller, who must handle it.

People also ask

  • What is the difference between guarantee and right to complain?
  • Who pays shipping when you return a faulty item?
  • Where do you complain if the shop says no?

Sources

This answer is for reference only. Postal prices and services change, so check the postal operator before you send.

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