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How long do you have to return something you bought online in Denmark?

The 14-day right of withdrawal

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Short answer

You have 14 days to cancel a purchase made online from a shop in Denmark or another EU country. The period starts when you receive the item, and if it goes to a parcel locker, it normally starts when you collect the parcel. If the shop did not give you the required information about the right of withdrawal, the period only starts when you get it, but it ends after 12 months at the latest. You must tell the shop that you are cancelling before the 14 days are up.

Practical info

Why

  1. The rule covers online shops in Denmark and the whole EU.
  2. The clock starts on delivery, not on the order date.
  3. Some shops give longer return periods around Christmas.

Details

Food, tickets, hotel stays and flights are as a rule not covered by the right of withdrawal.

Tip

Send your cancellation in writing, for example by e-mail or through the shop form, so you can prove the date.

What may differ

Return periods beyond 14 days are up to each shop, so check the terms of the shop you use.

Common misconception

Many think the 14 days count from the day you placed the order.

What actually happens

For goods, the 14 days only start when you have received the item.

People also ask

  • Who pays return shipping when you cancel an online order?
  • Can you return items bought in a shop in Denmark?
  • Do you need the original packaging to return an item?

Sources

This answer is for reference only. Postal prices and services change, so check the postal operator before you send.

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