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What are your rights when you buy from an online shop outside the EU?

Shopping outside the EU

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Short answer

When you buy from a shop outside the EU, the 2-year right to complain applies if the shop markets itself in Denmark, for example with Danish language, prices in DKK and delivery to Denmark. If it does not, the law of its home country normally applies unless you agreed otherwise. Even when you are covered, it can be hard to enforce a claim against a business in a distant country. A .dk web address does not guarantee that the shop is Danish, so check who owns the site and read other buyers experiences.

Practical info

Why

  1. Marketing aimed at Denmark decides which rules apply.
  2. Claims against distant shops are hard to enforce.
  3. A .dk domain does not prove the shop is Danish.

Details

On a marketplace that markets to Danes, the platform is generally responsible for delivery and fault-free goods, unless it clearly showed it only acted as an intermediary.

Tip

Pay with a payment card so you can ask your bank for a chargeback if the item never arrives.

What may differ

Whether a shop counts as marketing to Denmark is judged case by case from the overall picture.

Common misconception

Many think Danish consumer rights cover every shop that delivers to Denmark.

What actually happens

Shops outside the EU that do not market to Danes are normally covered by their own country law.

People also ask

  • Can you get your money back through your bank?
  • Who is responsible when you buy from a seller on a marketplace?
  • How can you check if a webshop is real?

Sources

This answer is for reference only. Postal prices and services change, so check the postal operator before you send.

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