Post, parcels and online shopping
Stamps and letters, parcel shops and lockers, delivery companies, returns, customs and VAT on orders from outside the EU, and Black Friday dates.
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What is the difference between a guarantee and reklamationsret in Denmark?
Reklamationsret is the right the Danish Sale of Goods Act gives you to complain about faults, and it applies whether or not there is a guarantee.
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Can you return items bought in a physical shop in Denmark?
The 14-day right of withdrawal applies to online shopping, not to goods you buy over the counter.
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How fast must a webshop refund your money after you cancel?
When you cancel an online purchase, the shop must pay you back no later than 14 days after you told it.
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Who pays return shipping when you cancel an online order in Denmark?
When you cancel an online purchase, you pay the cost of sending the item back yourself, unless something else was agreed when you bought it or the shop offers free returns.
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How do you send money or valuables in a parcel in Denmark?
A PostNord value shipment is meant for contents worth more than 4,800 kr., up to a maximum value of 30,000 kr.
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Who is responsible if an online order is lost or damaged in the post?
When you buy online, you take over responsibility for the item only when you receive the parcel.
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How do you complain about a lost or damaged parcel in Denmark?
You make the claim to PostNord in the PostNord app or on postnord.dk, at the latest 6 months after the parcel was handed in.
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Can you send a phone or laptop with a lithium battery by parcel?
You can send a phone, tablet or laptop when the lithium battery is fitted in the device.
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What are you not allowed to send in a parcel in Denmark?
Under the PostNord terms for 2026, a parcel may not contain anything that can be a danger, including all dangerous goods under the UN Model Regulations.
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How do parcel lockers work in Denmark?
When a parcel arrives in a PostNord parcel locker, you get a code by SMS or email, and the parcel is handed out only with that code.
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Do you need ID to collect a parcel in Denmark?
At a PostNord parcel shop, the parcel is handed out when you show the SMS or email notice together with ID, or after MitID validation in the PostNord app.
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How long is a parcel kept at the parcel shop in Denmark?
Under the PostNord terms from 1 January 2026, the deadline to collect a Postpakke Collect is 7 days.
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How long does a parcel take to arrive within Denmark?
Under the PostNord terms for 2026, a parcel within Denmark is carried as a minimum from one weekday to the next between all towns.
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What is the maximum size and weight for a parcel in Denmark?
In 2026 a PostNord parcel within Denmark may weigh at most 20 kg.
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What is the lowest postcode in Denmark?
The lowest postcode for a real town in Denmark is 0800 Høje Taastrup.
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How do you address a letter in Denmark?
A Danish address is made up of the street name, the house number, any floor and door, any extra village or district name, and the postcode with the name of the postcode area.