How do parcel lockers work in Denmark?
How to send to and collect from a locker.
Short answer
When a parcel arrives in a PostNord parcel locker, you get a code by SMS or email, and the parcel is handed out only with that code. For a Postpakke Collect in a parcel locker you need the PostNord app. You have 7 days to collect it before it goes back to the sender. Sending to a locker is cheaper than home delivery: in 2026 a parcel up to 1 kg costs 45 kr. against 60 kr. to the door.
Why
- The locker opens with a code sent to you.
- You have 7 days to collect.
- Locker delivery is cheaper than home delivery.
Details
PostNord Nærboksen is opened with the PostNord app.
Tip
Install the PostNord app and log in before you go, so the locker opens at once.
What may differ
Other carriers run their own lockers with their own codes and apps.
Common misconception
A locker parcel waits until you have time to fetch it.
What actually happens
The pickup deadline is 7 days, and then the parcel is returned.
People also ask
- Do you need ID to collect a parcel in Denmark?
- How much does it cost to send a parcel in Denmark?
- What is the biggest parcel you can send in Denmark?
Sources
This answer is for reference only. Postal prices and services change, so check the postal operator before you send.
Practical infoRelated questions
-
Can you get your money back from your bank if a webshop does not deliver?
When you pay online with a payment card such as Dankort, your bank can move the money back if the item never arrives, you get the wrong item or you were charged more than agreed.
-
Who can help if you have a problem with a shop in another EU country?
Forbruger Europa is the European Consumer Centre in Denmark and is part of the Danish Competition and Consumer Authority.
-
How do you complain about a purchase in Denmark if the shop says no?
You must first complain to the seller, preferably in writing, and the seller must have rejected your claim fully or partly.
-
What is e-mærket on Danish webshops?
e-mærket is a non-profit organisation that has certified Danish webshops since 2000 and has more than 2,000 members as of November 2026.