Do you need ID to collect a parcel in Denmark?
What you need to collect a parcel.
Short answer
At a PostNord parcel shop, the parcel is handed out when you show the SMS or email notice together with ID, or after MitID validation in the PostNord app. A parcel in a PostNord parcel locker is handed out only with a valid code sent by SMS or email. For a Postpakke Collect in a parcel locker you need the PostNord app. A value shipment requires both the notice and ID.
Why
- Parcel shops ask for the notice and ID.
- MitID in the app can replace showing ID.
- Lockers open only with a code.
Details
A parcel delivered to the door with PostNord Home is left without the recipient signing for it.
Tip
Keep the SMS or email until you have the parcel in your hands.
What may differ
Other carriers have their own rules for ID and pickup.
Common misconception
Anyone can pick up a parcel if they know the name on it.
What actually happens
You need the notice with ID or MitID in the app, and lockers open only with the code.
People also ask
- How long is a parcel kept at the parcel shop?
- How do parcel lockers work in Denmark?
- Can someone else collect my parcel?
Sources
This answer is for reference only. Postal prices and services change, so check the postal operator before you send.
Practical infoRelated questions
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Can you get your money back from your bank if a webshop does not deliver?
When you pay online with a payment card such as Dankort, your bank can move the money back if the item never arrives, you get the wrong item or you were charged more than agreed.
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Who can help if you have a problem with a shop in another EU country?
Forbruger Europa is the European Consumer Centre in Denmark and is part of the Danish Competition and Consumer Authority.
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How do you complain about a purchase in Denmark if the shop says no?
You must first complain to the seller, preferably in writing, and the seller must have rejected your claim fully or partly.
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What is e-mærket on Danish webshops?
e-mærket is a non-profit organisation that has certified Danish webshops since 2000 and has more than 2,000 members as of November 2026.