Can you send a phone or laptop with a lithium battery by parcel?
Rules for batteries and electronics in parcels.
Short answer
You can send a phone, tablet or laptop when the lithium battery is fitted in the device. Under the PostNord terms for 2026, a parcel may contain at most four lithium cells or two lithium batteries installed in equipment. Loose lithium cells and batteries that are not fitted in equipment count as dangerous goods and may not be sent. If a phone, tablet or computer is lost, you must give its IMEI or serial number to get compensation.
Why
- Batteries fitted in devices are allowed.
- Loose lithium batteries are dangerous goods.
- Note the IMEI or serial number before sending.
Details
Technical equipment must be packed in a strong box with shock-absorbing material.
Tip
Take a photo of the IMEI or serial number and of the packed box before you hand it in.
What may differ
Rules for batteries can be stricter for parcels abroad and by air.
Common misconception
A spare power bank is fine to put in the box with the phone.
What actually happens
A loose lithium battery that is not fitted in equipment counts as dangerous and may not be sent.
People also ask
- What are you not allowed to send in a parcel?
- How much compensation do you get for a lost parcel?
- How do you pack a parcel so it is not damaged?
Sources
This answer is for reference only. Postal prices and services change, so check the postal operator before you send.
Practical infoRelated questions
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Can you get your money back from your bank if a webshop does not deliver?
When you pay online with a payment card such as Dankort, your bank can move the money back if the item never arrives, you get the wrong item or you were charged more than agreed.
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Who can help if you have a problem with a shop in another EU country?
Forbruger Europa is the European Consumer Centre in Denmark and is part of the Danish Competition and Consumer Authority.
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How do you complain about a purchase in Denmark if the shop says no?
You must first complain to the seller, preferably in writing, and the seller must have rejected your claim fully or partly.
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What is e-mærket on Danish webshops?
e-mærket is a non-profit organisation that has certified Danish webshops since 2000 and has more than 2,000 members as of November 2026.