Airports, trains, buses and ferries
Copenhagen, Billund and Aalborg airports, DSB trains and Orange tickets, long-distance buses, ferries to the islands and to Norway, Sweden and Germany: routes, tickets and travel times.
-
How do you take the train from Copenhagen Airport to Copenhagen Central Station?
The train station is in Terminal 3, and trains into the city leave from tracks 1 and 2.
-
How far is Copenhagen Airport (Kastrup) from the city centre?
Copenhagen Airport, also called Kastrup after its station Københavns Lufthavn/Kastrup, lies about 8 km from the centre of Copenhagen.
-
Can you take a pram or stroller on a DSB train in Denmark?
A pram or folding stroller always travels free on DSB trains.
-
How do you get assistance on an international train trip from Denmark?
For train trips from Denmark to other European countries you first buy your ticket and then call DSB Kundecenter Udland on 70 13 14 18.
-
Do wheelchair users need a seat ticket on DSB InterCity trains?
On DSB InterCity and InterCityLyn trains in Denmark you must always reserve a wheelchair space with a Kørestolspladsbillet.
-
What are your rights if a long-distance bus from Denmark is delayed or cancelled?
EU bus passenger rights cover long-distance services with a scheduled distance of 250 km or more that start or end in an EU country.
-
How long do you have to complain to a railway company about a delay in the EU?
Under EU rail passenger rights you send your complaint to the railway company within 3 months of the incident.
-
How do you complain to Ankenævnet for Bus, Tog og Metro?
Ankenævnet for Bus, Tog og Metro handles complaints from passengers on buses, trains, light rail and metro, such as inspection fees and delays.
-
Can you cancel your trip and get a refund if your DSB train is over an hour late?
If you are, or must expect to be, 60 minutes or more late, you may abandon the trip and travel back to your departure station on the same ticket.
-
What happens if you miss a train connection in Denmark because of a delay?
If a late DSB train makes you miss a connection, you wait for the next train to your planned station or use other public transport on which your ticket is valid.
-
Do you get food or a hotel if your DSB train is badly delayed?
If your DSB train is, or is expected to be, more than 60 minutes late, you can get up to 75 kr back for food and drink as of November 2026.
-
What compensation do EU rules give for a delayed train?
EU Regulation 2021/782 on rail passenger rights gives you 25 % of the ticket price when you arrive 1 to 2 hours late and 50 % when you arrive 2 hours or more late.
-
How do you claim the DSB travel time guarantee after a delayed train?
You apply for the DSB Basis Rejsetidsgaranti with the online form on dsb.dk, or by letter.
-
Do EU air passenger rights apply to flights from outside the EU to Denmark?
EU air passenger rights cover every flight that departs from an airport in the EU, whatever the airline.
-
Do you get compensation for a missed connecting flight in the EU?
A missed connection can give compensation of EUR 250 to 600 if you reach your final destination more than 3 hours late and there were no extraordinary circumstances.
-
How do you fly from Copenhagen to the Faroe Islands?
Flights to the Faroe Islands land at Vágar Airport.