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What happens if you miss a train connection in Denmark because of a delay?

Your options when a change goes wrong.

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Short answer

If a late DSB train makes you miss a connection, you wait for the next train to your planned station or use other public transport on which your ticket is valid. DSB does not pay for a taxi, but it may put on replacement buses during long delays. The DSB Basis Rejsetidsgaranti looks at how late you arrive at your final station, so a missed change counts if it makes you more than 30 minutes late there. If you risk missing a flight or a ferry, ask the staff on board or call DSB customer service on 70 13 14 15.

Transport and mobility

Why

  1. Your ticket stays valid on the next train.
  2. The delay is counted at your final station, including missed changes.
  3. Under EU rules a missed connection is covered only with a through ticket.

Details

A delay on a bus before or after the train does not count towards the DSB guarantee.

Tip

On a trip with a tight change, check the traffic information on dsb.dk before you leave, so you know about planned changes.

What may differ

On international trips with several railway companies, each company is responsible only for its own part, unless you have a through ticket.

Common misconception

Separate tickets bought for each leg protect you just as well as one ticket.

What actually happens

EU rights for missed connections apply only to a through ticket; separate tickets are treated one by one.

People also ask

  • Can I take the next train if I miss mine because of a delay?
  • What if a late train makes me miss my flight?
  • What is a through ticket for trains?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

Transport and mobility
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