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How do you book assistance for passengers with reduced mobility on DSB trains?

Help getting on and off the train.

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Short answer

DSB Handicapservice gives extra personal help getting on and off the train and help with one piece of luggage up to 20 kg. You book it with the online form or by calling DSB on 70 13 14 19 at least 12 hours before travel, and the phone line takes bookings around the clock. On S-trains the driver puts out a ramp when you ask. On Øresund trains on Kystbanen and across the Øresund there is step-free access, so you can travel without booking and a conductor can help with the built-in ramp.

Transport and mobility

Why

  1. The 12-hour deadline lets DSB plan staff at the stations.
  2. EU rules give rail passengers with reduced mobility the right to free assistance.
  3. You can also cancel a booking on the same DSB page.

Details

On replacement buses during track work you can bring a folding wheelchair; for one that does not fold, call 70 13 14 19 at least 12 hours ahead.

Tip

Check the elevator status for S-train stations on dsb.dk before you travel.

What may differ

Step-free access and help differ by station and train type, so check your station on dsb.dk.

Common misconception

You have to pay extra for help getting on and off a train in Denmark.

What actually happens

EU rules give passengers with reduced mobility free assistance when they travel by train.

People also ask

  • Do wheelchair users need a seat ticket on InterCity trains?
  • Are S-trains in Copenhagen wheelchair accessible?
  • Is there a discount for companions of disabled passengers?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

Transport and mobility
Help