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What are your rights if a long-distance bus from Denmark is delayed or cancelled?

EU rules for coach passengers.

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Short answer

EU bus passenger rights cover long-distance services with a scheduled distance of 250 km or more that start or end in an EU country. If the departure is delayed by more than 2 hours or cancelled, you can choose a refund within 14 days or continue or reroute at no extra cost. If the company does not offer you that choice, you can later claim the refund plus compensation of 50 % of the ticket price, paid within 1 month. On trips scheduled for over 3 hours with a delay over 90 minutes, you get meals and, if needed, up to 2 hotel nights at a maximum of 80 euros a night.

Transport and mobility

Why

  1. The 250 km limit is about the route, not the length of your own trip.
  2. The company must tell you about a delay or cancellation no later than 30 minutes after the planned departure.
  3. Ordinary city and regional buses are not covered by these EU rules.

Details

Hotel costs are not covered when the cause is severe weather or a natural disaster.

Tip

Complain to the bus company within 3 months of the planned trip; it must answer within 1 month.

What may differ

Luggage lost or stolen during the trip is not covered by the EU bus rules.

Common misconception

EU passenger rights cover every bus trip, also short local ones.

What actually happens

The main delay rights apply to long-distance services of 250 km or more.

People also ask

  • Do I get compensation for a late long-distance bus?
  • How do I complain about a bus company in Denmark?
  • Does the bus company have to pay for a hotel?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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