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How do you get assistance on an international train trip from Denmark?

Help for trips across borders.

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Short answer

For train trips from Denmark to other European countries you first buy your ticket and then call DSB Kundecenter Udland on 70 13 14 18. Order the help at least 24 hours before departure, so DSB can check with all railways involved whether assistance is possible at your change and arrival stations. Say what you need, such as help getting on and off, help with a connection or a wheelchair. The help includes one piece of luggage up to 20 kg, and on ICE trains between Denmark and Germany a wheelchair may be at most 0,70 m wide and 1,20 m long.

Transport and mobility

Why

  1. Several railways must coordinate, which is why the notice is 24 hours.
  2. EU rules give the right to free assistance on trains when you give notice in time.
  3. A companion can travel free on many routes with the right ID card.

Details

Mini-crossers cannot be taken on ICE trains.

Tip

For trips to Norway, contact Vy on +47 815 00 888 about assistance.

What may differ

Some EU countries require 36 hours of notice instead of 24.

Common misconception

A companion always has to buy a full-price ticket on international trains.

What actually happens

With an ID card from Dansk Blindesamfund, Synscenter Refsnæs or Danske Handicaporganisationer the companion can travel free on several routes in Europe.

People also ask

  • Which countries does the free companion ticket cover?
  • Can I take a wheelchair on the ICE train to Germany?
  • Is the companion ticket valid with Interrail?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

Transport and mobility
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