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How do you claim the DSB travel time guarantee after a delayed train?

The application, step by step.

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Short answer

You apply for the DSB Basis Rejsetidsgaranti with the online form on dsb.dk, or by letter. Attach proof of travel: a copy of the ticket or card, a copy of the activation for the travel day, or the original. If you give your CPR number, the money goes to your NemKonto; otherwise DSB automatically issues a new ticket for the same route. Your right to compensation expires after 3 years, but it is best to apply as soon as possible.

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Why

  1. Proof of travel is required with every application.
  2. Without a CPR number you receive a new ticket instead of cash.
  3. A receipt for food bought during a long delay can go in the same application.

Details

The replacement ticket (Rejsetidsgarantibillet) is valid for 6 months and covers train, bus and metro in the zones printed on it.

Tip

Take a photo of your ticket on the train, so you have the proof ready when you fill in the form.

What may differ

For trips with Lokaltog, Nordjyske Jernbaner, Metroen or a letbane the compensation is paid only in cash.

Common misconception

You must apply on the same day as the delay.

What actually happens

You can apply later: the right to compensation lasts 3 years.

People also ask

  • How much do you get back from DSB for a late train?
  • Can tourists without a CPR number claim the travel time guarantee?
  • Where is the DSB travel time guarantee form?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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