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Can you cancel your trip and get a refund if your DSB train is over an hour late?

Giving up the trip after a long delay.

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Short answer

If you are, or must expect to be, 60 minutes or more late, you may abandon the trip and travel back to your departure station on the same ticket. You can then get the whole ticket refunded without a fee, or postpone the trip instead. DSB Orange and Orange Fri tickets, which are normally hard to refund, can be refunded if the train is cancelled or you are more than 60 minutes late. You apply for the refund with the DSB form for unused tickets.

Transport and mobility

Why

  1. The trip back to the departure station is included in your ticket.
  2. There is no refund fee when the delay is 60 minutes or more.
  3. Orange tickets become refundable in this situation.

Details

For a Pladsbillet the staff can give you another seat, or you can ask for the seat ticket to be refunded.

Tip

Decide before you travel on: once you complete the trip, you claim delay compensation instead of a full refund.

What may differ

Trips with other railway companies may follow other refund rules.

Common misconception

A cheap Orange ticket can never be refunded.

What actually happens

Orange and Orange Fri can be refunded if the train is cancelled or more than 60 minutes late.

People also ask

  • Can I get a refund on a DSB Orange ticket?
  • What if my train is cancelled in Denmark?
  • Can I postpone my train trip after a delay?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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