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Do you get food or a hotel if your DSB train is badly delayed?

Refreshments and overnight stays.

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Short answer

If your DSB train is, or is expected to be, more than 60 minutes late, you can get up to 75 kr back for food and drink as of November 2026. The purchase must be made during the journey, usually at a DSB 7-Eleven at the station, and you must keep the receipt. On IC and Lyn trains the staff often hand out a small refreshment. A hotel night is paid only in special cases, when the rest of the trip must be finished the next day and you have agreed it with the DSB customer centre.

Transport and mobility

Why

  1. The food refund starts only after more than 60 minutes of delay.
  2. You claim the food refund in the same application as the travel time guarantee.
  3. A hotel must be agreed with customer service before you book it.

Details

DSB customer service for delays answers on 70 13 14 15.

Tip

Ask for a receipt every time you buy food during a delay, because DSB refunds only with a receipt.

What may differ

On trips that include other railway companies, other rules for food and hotel may apply.

Common misconception

DSB pays for a taxi if your train is very late.

What actually happens

You are not entitled to a taxi paid by DSB; you take the next train, other public transport or a replacement bus.

People also ask

  • Does DSB pay for a taxi if the train is late?
  • How do I get the 75 kr food refund from DSB?
  • What are my rights if my train is cancelled in Denmark?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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