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What do you do if you send MobilePay to the wrong person?

Wrong number or wrong shop.

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Short answer

A MobilePay transfer reaches the recipient straight away, and MobilePay has no way to pull it back once it has been sent to the wrong phone number. The way to get the money back is to contact the person, ask them politely to return it and send a request for the amount in the app. If you paid the wrong shop through its MobilePay number, MobilePay cannot reverse that either: contact the shop and ask for a refund. You find the shop's details by tapping the payment under "Aktiviteter" in the app.

Practical info

Why

  1. Transfers arrive straight away.
  2. MobilePay cannot reverse them.
  3. The recipient has to send the money back.

Details

You cannot send money to a number that does not have MobilePay: the app tells you the transfer cannot be completed.

Tip

Check the name that the app shows for the number before you confirm, especially when you type a number by hand.

What may differ

If you think the payment was fraud or unauthorised, that is handled differently: file an objection with MobilePay straight away.

Common misconception

MobilePay can cancel a transfer if you call quickly.

What actually happens

A transfer sent to the wrong number cannot be pulled back by MobilePay; only the recipient can return it.

People also ask

  • Can the bank take back a MobilePay payment?
  • How do you request money on MobilePay?
  • Can you delete a MobilePay request?

Sources

This answer is for reference only. Payment rules, limits and fees change, so check the official sources or your bank before you pay.

Practical info
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