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What should you do if you paid a private seller online and never got the item?

Steps after a failed private trade

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Short answer

If you were cheated in a trade on the internet, report it to the police. Keep proof of payment, such as a screenshot of the MobilePay receipt or of the transfer in your online bank. Also save screenshots of texts, e-mails or Facebook messages, plus details about the item and the seller, such as the profile, user ID, phone number and e-mail. If you gave the seller your CPR number, MitID login or card details, you must also act on that, for example by blocking your card or MitID.

Practical info

Why

  1. The police need evidence to work on the case.
  2. Scammers often delete profiles and chats quickly.
  3. Shared personal data can be misused again later.

Details

Consumer protection rules do not cover a purchase from a private seller.

Tip

Take screenshots of the advert and the chat before you confront the seller, in case they delete everything.

What may differ

Whether your bank can help depends on how you paid, so always contact your bank when you discover fraud.

Common misconception

It is not worth reporting small amounts, because the police do nothing.

What actually happens

Cheating in online trade should always be reported to the police, with as much documentation as you have.

People also ask

  • Can I get my MobilePay money back?
  • How do I report fraud online in Denmark?
  • What if I sold something and was not paid?

Sources

This answer is for reference only. Payment rules, limits and fees change, so check the official sources or your bank before you pay.

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