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Can you get your money back after a bank transfer or MobilePay payment to a scammer?

Why transfers are risky

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Short answer

It is often hard. The charge back rules that protect card payments do not apply when you transfer money through your online bank, and a mistaken transfer made in a mobile app cannot simply be reversed, so you must contact the receiver yourself. In 2023 fraud and misuse of transfers in Denmark came to about 333 million kr., and the paying customers bore about 223 million kr., or roughly 84 % of the losses. Call your bank at once to try to stop the transfer, and report the fraud to the police.

Practical info

Why

  1. You approve a transfer yourself, so security checks do not stop it.
  2. A transfer goes directly to the receiver's account.
  3. Card payments have stronger rules for getting money back.

Details

Before you send money, you are responsible for checking the receiver, the name and the amount.

Tip

If someone pushes you to transfer money quickly, stop and call your bank on its official number first.

What may differ

The 2023 figures were preliminary, and the rules on who carries the loss may change.

Common misconception

The bank always refunds money that a scammer tricked you into transferring.

What actually happens

When you approved the transfer yourself, you usually carry the loss.

People also ask

  • Is MobilePay safe to use with strangers?
  • What is the safest way to pay online?
  • How do I report fraud to the police?

Sources

This answer is for reference only. Payment rules, limits and fees change, so check the official sources or your bank before you pay.

Practical info
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