Where do you complain about an airline in Denmark?
Two steps: airline, then Trafikstyrelsen.
Short answer
Start with a written complaint to the airline, which has 6 weeks to reply. If you disagree with the answer or get none, and the delay, cancellation or denied boarding happened in Denmark, you complain to Trafikstyrelsen with the form "Klag over flyrejse" on borger.dk, using MitID. The complaint is free, and a case normally takes 9 to 12 months. Trafikstyrelsen's decision cannot be appealed to another authority, but you can take the case to court.
Why
- Trafikstyrelsen handles EU air passenger rights for events in Denmark.
- The complaint costs nothing.
- If you win, the airline must pay within 4 weeks.
Details
If the problem happened in another EU country, you complain to that country's authority instead.
Tip
Attach your booking for every passenger, your emails with the airline and all receipts, or the complaint may be rejected.
What may differ
Case times can be longer when there are many complex cases, so expect to wait.
Common misconception
Ankenævnet for Bus, Tog og Metro also handles complaints about flights.
What actually happens
Complaints about EU air passenger rights for flights from Denmark go to Trafikstyrelsen, not to the rail and bus complaints board.
People also ask
- How much compensation do you get for a delayed flight in the EU?
- Can you complain without MitID?
- Where do you complain about lost luggage?
Sources
- borger.dk: At the airportChecked at:
- Trafikstyrelsen (flypassager.dk): Your guide to complaining about a flightChecked at:
- Trafikstyrelsen (flypassager.dk): FAQChecked at:
- Copenhagen Airport: Passenger rightsChecked at:
This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.
Transport and mobilityRelated questions
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Can you take a pram or stroller on a DSB train in Denmark?
A pram or folding stroller always travels free on DSB trains.
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How do you get assistance on an international train trip from Denmark?
For train trips from Denmark to other European countries you first buy your ticket and then call DSB Kundecenter Udland on 70 13 14 18.
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Do wheelchair users need a seat ticket on DSB InterCity trains?
On DSB InterCity and InterCityLyn trains in Denmark you must always reserve a wheelchair space with a Kørestolspladsbillet.
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How do you book assistance for passengers with reduced mobility on DSB trains?
DSB Handicapservice gives extra personal help getting on and off the train and help with one piece of luggage up to 20 kg.