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Where can you complain about a bus trip in Denmark?

Two steps: company, then appeals board

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Short answer

You start by complaining to the bus company itself, and you must have its decision before you go further. If you disagree, you can take the case to Ankenævnet for Bus, Tog og Metro, which handles complaints from passengers about buses, trains, light rail and metro run by Danish companies. The fee is 160 kr as of November 2026, or 80 kr if the case is about less than 160 kr or is only about a matter of principle. You get the fee back if you win the case fully or in part.

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Why

  1. The board only takes a case after the company has decided.
  2. The fee is refunded if you win.
  3. You complain using the board's complaint form.

Details

The board can also handle trips abroad by public transport when the ticket was sold by a company based in Denmark.

Tip

Check the board's list of connected transport companies to see if your bus company is covered before you pay the fee.

What may differ

Fees and the list of companies covered can change, so check the board's website before you complain.

Common misconception

Many think you can go straight to the appeals board as soon as something goes wrong on a bus trip.

What actually happens

The board only takes the case after you have complained to the company and got its decision.

People also ask

  • What are your rights if a long-distance bus is delayed or cancelled?
  • Can you get a fine for not having a bus ticket in Denmark?
  • How long does the appeals board take to decide?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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