What do you do if your luggage does not arrive at Copenhagen Airport?
Report it before you leave the airport.
Short answer
If your bag does not come out on the belt at Copenhagen Airport, go straight to Baggage Service in the baggage reclaim hall and file a Property Irregularity Report (PIR). All baggage at the airport is handled by handling companies, so if you have already left, contact the handling company your airline uses. If the bag has not arrived after 21 days, it counts as lost and you can claim compensation from the airline. Keep receipts for essentials you have to buy while you wait.
Why
- Report missing bags at Baggage Service before you leave.
- Claim from the airline within 21 days.
- Damaged bags: complain within 7 days.
Details
If the airline does not answer, complaints go to Nævnenes Hus for Danish airlines and to Forbruger Europa for foreign airlines.
Tip
Take a photo of your bag and its tag before the trip, so it is easy to describe in the report.
What may differ
The handling company depends on your airline, and only economic losses are compensated.
Common misconception
Copenhagen Airport pays compensation for lost luggage.
What actually happens
Claims go to the airline: the handling company only transports the bags to and from the aircraft.
People also ask
- Where is the lost property office at Copenhagen Airport?
- Is there luggage storage at Copenhagen Airport?
- What can I claim if my bag is delayed?
Sources
- Copenhagen Airport: Customer serviceChecked at:
- Copenhagen Airport: Lost baggageChecked at:
- Danish Civil Aviation and Railway Authority: Hand baggage rulesChecked at:
This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.
Copenhagen AirportRelated questions
-
Can you take a pram or stroller on a DSB train in Denmark?
A pram or folding stroller always travels free on DSB trains.
-
How do you get assistance on an international train trip from Denmark?
For train trips from Denmark to other European countries you first buy your ticket and then call DSB Kundecenter Udland on 70 13 14 18.
-
Do wheelchair users need a seat ticket on DSB InterCity trains?
On DSB InterCity and InterCityLyn trains in Denmark you must always reserve a wheelchair space with a Kørestolspladsbillet.
-
How do you book assistance for passengers with reduced mobility on DSB trains?
DSB Handicapservice gives extra personal help getting on and off the train and help with one piece of luggage up to 20 kg.