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What is the DSB travel time guarantee (rejsetidsgaranti)?

Compensation when a DSB train is late.

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Short answer

The DSB Basis Rejsetidsgaranti pays you back when you arrive more than 30 minutes late at your final station on a DSB long-distance, regional or S-train in Denmark. As of November 2026 you get 50 % of the trip price for 30 minutes or more, 75 % for 60 minutes or more and 100 % for 90 minutes or more. It covers trips on a ticket, DSB Check ind or Rejsekort. Delays on a bus before or after the train do not count.

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Why

  1. The delay is measured at the station where your trip ends, not where it starts.
  2. You can choose money to your NemKonto or a new ticket for the same route.
  3. Commuters on period cards have a separate scheme, DSB Pendler Rejsetidsgaranti, which you sign up for.

Details

International tickets, the Copenhagen Card and Interrail passes are not covered by the Basis guarantee.

Tip

Keep your ticket or a screenshot of it until you have applied, because you must send proof of travel.

What may differ

Trips that combine DSB with Lokaltog, Metroen or a letbane follow special rules, and some of them pay only in cash.

Common misconception

You only get money back from DSB if the train is cancelled.

What actually happens

A delay of more than 30 minutes at your final station is enough to claim part of the trip price.

People also ask

  • How do I claim the DSB travel time guarantee?
  • Does the travel time guarantee apply on S-trains?
  • What is DSB Pendler Rejsetidsgaranti?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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