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What happens if you are denied boarding on an overbooked flight?

Overbooking gives you clear rights.

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Short answer

If you checked in on time with valid travel documents and the airline refuses to let you board because the flight is overbooked, you can get compensation of EUR 250, 400 or 600 depending on distance. You also choose between a refund and a new flight, and you get food, drink and a hotel if needed. The airline can refuse you without paying for reasonable health, safety or security reasons, or if your travel documents are missing. If you give up your seat as a volunteer, you can agree on other benefits with the airline.

Transport and mobility

Why

  1. Overbooking is the airline's choice, so it must pay.
  2. Volunteers can negotiate their own deal.
  3. Arriving late at the gate can cost you the right.

Details

Passengers with disabilities generally cannot be refused boarding unless the aircraft size or a safety risk makes it impossible.

Tip

Before you accept a voucher as a volunteer, ask what it is worth compared with the cash compensation.

What may differ

The rules for volunteers depend on what you agree with the airline, so get the offer in writing.

Common misconception

Airlines may overbook without paying anything.

What actually happens

A passenger who is refused because of overbooking is generally entitled to compensation, a refund or new flight, and care.

People also ask

  • How much compensation do you get for a delayed flight in the EU?
  • Where do you complain about an airline in Denmark?
  • Should you accept a voucher for giving up your seat?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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