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What are your rights if your flight from Denmark is cancelled?

Refund, new flight and sometimes compensation.

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Short answer

If your flight is cancelled, the airline must let you choose between a refund of the ticket and a new flight to your destination. You can also get compensation of EUR 250, 400 or 600 if you were told less than 14 days before departure, unless the new flight times are close to the original or there were extraordinary circumstances. A refund should normally be paid within 7 days. While you wait for a new flight, you have the right to food, drink and, if needed, a hotel.

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Why

  1. The 14-day rule decides if compensation is possible.
  2. You choose between money back and a new flight.
  3. Care at the airport applies while you wait.

Details

If you book a new flight yourself and it costs more, you may be able to claim the difference.

Tip

Do not cancel the booking yourself, since you then lose the right to a refund and compensation.

What may differ

Lost hotel nights, rental cars or holiday homes at your destination are generally not covered.

Common misconception

A cancelled flight always gives compensation.

What actually happens

Notice of more than 14 days before departure gives no compensation, but you still keep the right to a refund or a new flight.

People also ask

  • Where do you complain about an airline in Denmark?
  • How fast must the airline refund a cancelled flight?
  • Do you get compensation if a flight is delayed by bad weather?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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