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How much compensation do you get for lost or damaged luggage on a flight?

A fixed upper limit and short deadlines.

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Short answer

For checked luggage that is lost, damaged or delayed, the airline is liable up to about EUR 1,300. You must complain in writing to the airline within 7 days for lost or damaged luggage, and within 21 days of getting the bag back if it was delayed. For hand luggage the airline is only liable if it caused the damage. You can get a higher limit for a fee if you declare it at the latest at check-in.

Transport and mobility

Why

  1. The limit is a maximum, not a fixed payment.
  2. Deadlines are short and strict.
  3. Valuables are safer in hand luggage.

Details

Lost or damaged luggage is not covered by the EU passenger rights rules that Trafikstyrelsen handles, so the claim goes to the airline.

Tip

Send the written complaint to the airline straight away and keep a copy, since the 7-day deadline is short.

What may differ

Damage caused by an inherent defect in the bag itself is not compensated, and the airline decides each claim.

Common misconception

The airline pays the full value of everything in your suitcase.

What actually happens

The airline pays up to a limit of about EUR 1,300, unless you paid for a higher limit before check-in.

People also ask

  • What should you do if your suitcase does not arrive?
  • Where do you complain about an airline in Denmark?
  • Is a damaged wheelchair covered on a flight?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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