How do you book wheelchair assistance at Copenhagen Airport?
Free help from Falck, booked with the airline.
Short answer
You book assistance through your airline or travel agency, ideally when you buy the ticket and at least 48 hours before the trip. At Copenhagen Airport the help is given by Falck, whichever airline you fly with, both at departure and arrival. The service covers getting to and from the aircraft and on board, wheelchairs, oxygen, assistance dogs and help for passengers with visual or hearing impairments. Under EU rules, assistance for air passengers with reduced mobility is free of charge.
Why
- Book through the airline or travel agency.
- At least 48 hours before the trip.
- The help is free of charge.
Details
Passengers with a hidden disability can wear a sunflower lanyard to show staff that they may need extra time.
Tip
If you travel with an electric wheelchair or an assistance dog, book at least 48 hours before departure, as this is required.
What may differ
If you are not satisfied, complain first to the airport or airline and then to Trafikstyrelsen.
Common misconception
Wheelchair help at the airport costs extra.
What actually happens
Assistance for passengers with reduced mobility is free, and the airline carries up to 2 pieces of mobility equipment for free.
People also ask
- What is the sunflower lanyard at Copenhagen Airport?
- Can I bring my own wheelchair on the plane?
- Are there wheelchair-accessible hotel rooms in Denmark?
Sources
This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.
Copenhagen AirportRelated questions
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Can you take a pram or stroller on a DSB train in Denmark?
A pram or folding stroller always travels free on DSB trains.
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How do you get assistance on an international train trip from Denmark?
For train trips from Denmark to other European countries you first buy your ticket and then call DSB Kundecenter Udland on 70 13 14 18.
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Do wheelchair users need a seat ticket on DSB InterCity trains?
On DSB InterCity and InterCityLyn trains in Denmark you must always reserve a wheelchair space with a Kørestolspladsbillet.
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How do you book assistance for passengers with reduced mobility on DSB trains?
DSB Handicapservice gives extra personal help getting on and off the train and help with one piece of luggage up to 20 kg.