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Will a Danish bank or the police ever come to your home to collect your payment card?

A scam that starts with a phone call

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Short answer

No, the bank or the police will never come to your home uninvited to pick up a payment card. In this scam a caller says your card has been misused and offers to send an employee to collect it. If someone still turns up at your address, refuse to let them in. If you have already handed over the card or the PIN, call your bank or Nets at once to block the card and report the case to the police.

Practical info

Why

  1. The call is meant to make you trust the visitor.
  2. A card and PIN together give the thief full access.
  3. A quick block limits what the thief can take.

Details

If you hand over both card and PIN to someone and should have known it was risky, you can end up liable for the whole amount.

Tip

Tell older relatives about this scam, and agree that they always call their bank themselves before handing anything over.

What may differ

Scammers change their stories, so the caller may also claim to be from another authority.

Common misconception

A person with a uniform or ID card from the bank can be trusted to take your card.

What actually happens

Neither the bank nor the police collect cards at your home uninvited, whatever ID they show.

People also ask

  • How do I block my card in Denmark?
  • Who pays if a thief uses my PIN?
  • How do I report fraud to the police?

Sources

This answer is for reference only. Payment rules, limits and fees change, so check the official sources or your bank before you pay.

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