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Should you approve a MitID request that you did not start yourself?

Read before you approve

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Short answer

No. Always read what you are about to approve with MitID, and do not approve if you did not start the action yourself or if the text does not match what you want to do. Criminals may call you and pretend to be from MitID Support, and they often push you to act fast so that your MitID is not blocked or misused. If you think your MitID has been misused, contact MitID Support on +45 33 98 00 10 as quickly as possible to have it blocked.

Practical info

Why

  1. The approval text shows what you are really agreeing to.
  2. Time pressure is a typical trick in fake calls.
  3. A blocked MitID stops further misuse.

Details

Also read the content of an SMS code before you use it, and check the amount and who receives the money.

Tip

If a caller asks you to approve something in the app while you are on the phone, hang up and call the official number yourself.

What may differ

Phone numbers and opening hours for MitID Support can change, so check them on mitid.dk.

Common misconception

If someone from MitID Support calls you, it is safe to do what they say.

What actually happens

Criminals pretend to be MitID Support, so never approve anything you did not start yourself.

People also ask

  • How do I block my MitID?
  • Does MitID ever call you?
  • What happens if I approved a fake request?

Sources

This answer is for reference only. Payment rules, limits and fees change, so check the official sources or your bank before you pay.

Practical info
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