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How do you reject or stop a Betalingsservice payment?

Deadlines for rejecting and cancelling.

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Short answer

A single Betalingsservice payment can be rejected in the BS App or in your netbank, and amounts can be rejected up to and including the 7th of each month. Your bank can also help you reject a payment. If you want to stop all future payments to a company, you cancel the Betalingsservice agreement in your netbank. If a company signed you up without your consent, contact your bank to object to the charge.

Practical info

Why

  1. A wrong or unexpected bill can be stopped before the money leaves.
  2. The bank, not the company, handles rejections and unauthorised charges.
  3. Ending the agreement with the company does not by itself cancel Betalingsservice.

Details

Questions about the amount or how often you are billed go to the company that bills you, not to your bank.

Tip

Check the payment overview at the start of each month, so you still have time to reject a wrong amount by the 7th.

What may differ

When the agreement with the company has ended, your bank can help you cancel the Betalingsservice agreement as well.

Common misconception

Many think the company that sends the bill is the one that rejects a payment.

What actually happens

Rejections and unauthorised charges are handled through the BS App, your netbank or your bank.

People also ask

  • How do I cancel a Betalingsservice agreement?
  • What if a company signed me up without consent?
  • Where do I find the BS App?

Sources

This answer is for reference only. Payment rules, limits and fees change, so check the official sources or your bank before you pay.

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