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What if the lift at a Copenhagen Metro station is out of service?

Paid taxi to a working lift

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Short answer

If a lift at a Copenhagen Metro station is out of service, wheelchair users, people with walking difficulties and passengers with prams can get a taxi paid to the nearest station with a working lift. If the lift at your destination is out, you can ride to the nearest station with a working lift and take a paid taxi from there. Outages are shown on m.dk, on the departure screens for the line and on a sign at the lift. Customer service contact details are on that sign.

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Why

  1. Taxi to the nearest working lift is paid.
  2. It works at the start or end of your trip.
  3. Status is on m.dk and the screens.

Details

You can also use the yellow call points to reach the control room or ask a steward on the station.

Tip

Before you set off, check lift status on m.dk for both your start and end station.

What may differ

For long outages the travel guarantee applies, and the sign at the lift explains where to read more.

Common misconception

Many think a broken lift means you simply cannot use that station.

What actually happens

You can get a paid taxi to or from the nearest station with a working lift.

People also ask

  • Are Copenhagen Metro stations wheelchair accessible?
  • How do I contact Copenhagen Metro customer service?
  • What is the travel guarantee in Copenhagen?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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