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How do you get your money back from an old personal Rejsekort?

Automatic refund and failed payouts.

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Short answer

For Rejsekort Personligt, Flex, Pendler Kombi and Pendlerkort, the remaining balance, the remaining period and any remaining card price were paid back automatically to the holder's NemKonto. A payout can fail if the bank details are missing or wrong. If you got an email about it, or the money never reached your NemKonto, you fill in the payout web form from Rejsekort & Rejseplan. On commuter cards the remaining balance and card value were refunded automatically in August 2026.

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Why

  1. If you closed a commuter agreement yourself before 30 June 2026, the value of eight travel days was deducted.
  2. Commuter cards bought on or after 15 December 2024 got no refund of the remaining card value.
  3. The refund of card value is always less than what you paid for the card.

Details

The last day to log in to Self-Service and download your travel history was 23 July 2026.

Tip

Check your bank statement for the payment before you contact customer service.

What may differ

For other questions about the payout, contact Rejsekort Kundecenter.

Common misconception

Many think you have to send the old personal card back to get the money.

What actually happens

The money was paid to your NemKonto automatically, and the card can go in residual waste.

People also ask

  • How do I get money back from an old anonymous Rejsekort?
  • What is a NemKonto?
  • What replaced the Pendlerkort on the old Rejsekort?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

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