Add organization

How do you complain about a taxi in Denmark?

Two steps, with the date and times of the trip.

Answered at: Checked at:

Short answer

A complaint about a taxi trip goes first to the dispatch office (kørselskontor) the taxi drove for. Write the date of the trip and the start and end times, and add the registration number and chauffeur card number if you have them. The office must handle your complaint and tell you that you can take it further to a complaints board. As of November 2026 the taxi complaints board is run on a temporary basis by Dansk PersonTransport, and you reach it at [email protected].

Public transport

Why

  1. Every dispatch office must have a complaints procedure.
  2. Every dispatch office must belong to an independent complaints board.
  3. You may choose freely which dispatch office you book with.

Details

General questions about taxi rules go to Færdselsstyrelsen on phone 72 21 88 99.

Tip

Ask for the trip details at the end of the ride: the office must make sure you can get them.

What may differ

The temporary set-up of the complaints board may change, so check the current contact before you write.

Common misconception

Many think you complain about a taxi to the police or to the driver.

What actually happens

Complaints about service and price go to the dispatch office and then to the complaints board.

People also ask

  • What should a taxi receipt in Denmark show?
  • How are taxi prices set in Denmark?
  • How do you recognise a licensed taxi in Denmark?

Sources

This answer is for reference only. Timetables, routes and fares change, so check the operator before you travel.

Public transport
Help