How to check the status of your request

Have you written to us or sent a form and are waiting for a reply? We do not have a ticket system with case numbers. All contact is by email, and we reply as soon as we can. Here is what you can expect and what you can do.

How long does it take?

• Corrections to a listing: usually within 5 working days. See How to correct information in a business listing.
• Reports of illegal content: we aim to reply within 5 working days.
• Questions about your personal data: we reply within 30 days.
• Other questions: as soon as we can.

Have you not received a reply?

1. Check your spam or junk folder. Search for [email protected], [email protected] and [email protected].
2. Check that you typed the right email address in the form. If it is wrong, we cannot reply to you.
3. Wait for the times listed above.
4. Write again in the same email thread, or to the address you wrote to the first time. This helps us find your case quickly.

How we find your case quickly

When you write again, please include:

• when you first wrote, and from which email address
• which form you used, or which address you wrote to
• the link to the listing or page it is about
• the invoice number, if it is about payment

Whom should you write to?

• Listings, reviews and rankings: [email protected]
• Anything else the help centre does not answer: [email protected]. Write "DenmarkGuide" and a short subject.
• Payments and invoices: [email protected]

We do not offer phone support. More options are in How to contact us and on the Contacts page. If the website itself is causing trouble, see The site isn't working: what to check.

Related

• How to correct information in a business listing
• How to contact us
• The site isn't working: what to check
• Contacts

Sources

• Contacts (DenmarkGuide)
• Terms of Use (DenmarkGuide)
• Privacy Policy (DenmarkGuide)