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The site isn't working: what to check

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Is a page not loading, a button not working, or can you not send a form? Most problems can be solved in a couple of minutes. Try the steps below in order.

Quick fixes

  1. Reload the page.
  2. Check your internet connection and try another page.
  3. Update your browser to the latest version.
  4. Try a private window or another browser.
  5. Turn off extensions, for example ad blockers, and try again.
  6. Clear the cache and cookies for denmarkguide.dk (guide under Sources).

Cookies and maps

  • Necessary cookies are always on. If you have blocked all cookies in your browser, sign-in and forms may stop working.
  • Maps, videos and widgets from other services are in the category "External content". Until you accept it, you see a placeholder instead. This is not an error.
  • You can change your choice with the "Cookie settings" link at the bottom of every page.

More in What cookies does DenmarkGuide use? and our Cookie Policy.

The form cannot be sent

Our forms are protected against spam by Cloudflare Turnstile, which checks in the background that you are a person. Strict privacy settings, a VPN or ad blockers can stop this check. Try again without them, and fill in all required fields.

Sign-in does not work

You can only sign in with a Google account. See Can't sign in with Google?.

Still not working?

Write to [email protected]. Write "DenmarkGuide" and a short subject, for example "Site error". Tell us:

  • the link to the page where the error happens
  • what you did and what happened
  • which browser and device you use
  • a screenshot of the error, if you can

If it is wrong information about a business, use the Correct an inaccuracy form. We do not offer phone support. If you have already written to us, see How to check the status of your request.

Related

Sources

DenmarkGuide Customer Care
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Denmarkguide Customer Care

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