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Why do I get a text from my operator when I arrive in Denmark?

The arrival text explained

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Short answer

When you cross into another EU or EEA country, such as Denmark, your operator must send you a free automatic text with the prices for calls, texts and data, unless you have opted out. You also get a message warning that calls to some numbers, such as customer service lines or helplines, may cost more abroad, with a link to more details. Outside the EU the operator must also send price information for free without undue delay. The text is information only and does not mean you have bought anything.

Practical info

Why

  1. The price text is free and automatic.
  2. A second message warns about service numbers.
  3. You can opt out of the texts.

Details

Within the EU you can also call from one EU country to another at the price of a domestic call, for example from Spain to France.

Tip

Read the text before you use data, since it shows whether your plan has a fair use limit abroad.

What may differ

The wording and the link in the text differ between operators.

Common misconception

Many people think the arrival text means a roaming package was added to their bill.

What actually happens

It is a free information message that operators must send.

People also ask

  • Does EU roaming work in Denmark?
  • Do calls to customer service cost more when roaming?
  • Is there a limit on data charges abroad?

Sources

This answer is for reference only. Prices and terms of mobile plans are set by each operator, so check them with your own operator.

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