How do you complain about a car rental company in Denmark?
Where to take a rental dispute
Short answer
Complain as soon as possible and in writing to the party you made the contract with, which may be a booking portal or the rental company itself; if you are unsure, complain to both. For a Danish rental company you can then take the case to Mæglingsteamet for Forbrugerklager, where every consumer complaint starts, and on to Forbrugerklagenævnet if you do not agree on a solution. For a car rented in another EU country, Forbruger Europa gives free guidance. If money was taken from your card without reason, contact your bank quickly, since the deadlines for a chargeback are short.
Why
- A written complaint is your proof that you complained in time.
- The right recipient is the party named in your contract.
- Bank deadlines for disputed card payments are short.
Details
The European Car Rental Conciliation Service (ECRCS) handles cross-border disputes with Europcar, Enterprise, Avis, Budget, Maggiore, Hertz, Thrifty, Dollar, Alamo, National, Firefly and Sixt.
Tip
Save a copy of every online complaint form, for example with a screenshot, before you send it.
What may differ
Which body handles your case depends on where the company is based and where you rented the car.
Common misconception
You have to complain to the rental company in person at the counter.
What actually happens
A written complaint, with a copy kept, is the safest way to start.
People also ask
- Who pays for damage on a rental car in Denmark?
- Can a rental company charge you for a fine months later?
- Can you cancel a car rental booking and get your money back?
Sources
- Forbruger Europa: Car rental abroadChecked at:
- Forbrug.dk: Car rentalChecked at:
- Nævnenes Hus: Consumer complaints mediation team and the Consumer Complaints BoardChecked at:
- Your Europe: Hiring a carChecked at:
This answer is for reference only. Traffic rules, fines and fees can change, so check the Danish authorities before you drive.
Car rental and parkingRelated questions
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What do you have to do if you damage a parked car in Denmark and nobody is there?
Anyone involved in a traffic accident in Denmark must stop at once, whether or not it was their fault.
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How do you get traffic alerts for the Great Belt Bridge by SMS?
To get traffic alerts about the Great Belt Bridge on your phone, send the text BRO INFO to 1245.
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When does the Great Belt Bridge close in strong wind?
At 10–15 m/s, trailers and caravans with an actual total weight under 750 kg may not cross the Great Belt Bridge, and the speed limit drops to 110 km/h.
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How heavy a trailer can you tow on a B driving licence in Denmark?
With a B licence you may always tow a trailer with a permitted total weight of up to 750 kg, as long as the car is allowed to tow.