How do I complain about a hotel in Denmark?
From the front desk to the appeals board.
Short answer
Start by complaining to the hotel itself, because the appeals board can turn down a case if you have not tried to solve it with the business first. If you do not agree, you can take the case to Ankenævnet for Hotel, Restaurant og Turisme, which handles consumer complaints about Danish hotels, restaurants, hostels and amusement parks. As of November 2026 the complaint fee is 170 kr, and the business pays it back if you win fully or partly. The case is handled in writing, and the board has a complaint form in English.
Why
- The board only handles complaints from consumers.
- The fee is refunded if you win fully or partly.
- A first attempt with the hotel is expected.
Details
The business normally has 30 days to comply with a decision, and for HORESTA members a guarantee scheme can cover the claim if it does not.
Tip
Write down the problem, take photos and keep your booking and receipts before you leave the hotel.
What may differ
The fee and the rules can change, so check the board's own pages before you file.
Common misconception
You can only complain about a hotel by leaving a review online.
What actually happens
Denmark has an appeals board for consumer complaints about hotels, restaurants and hostels.
People also ask
- Can I get a refund if my hotel room was not as described?
- How much does it cost to complain about a hotel?
- Can I complain about a restaurant in Denmark?
Sources
This answer is for reference only. Prices, rules and booking terms change, so check with the place you book and the official sources.
AccommodationRelated questions
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Where can a school class or group stay overnight in Copenhagen?
Hostels with group and school camp offers are a common option for classes visiting Copenhagen.
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Do you need a permit or registration to rent out your home to tourists in Denmark?
A private person who lets a home to holiday guests on a non-commercial basis needs no permit, as long as the yearly day limits are kept.
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How much can you earn tax-free renting out your home in Denmark in 2026?
For short-term rental of a home or room you live in (under 4 months), the tax-free allowance in 2026 is 35,100 kr.
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What are the Airbnb rules in Copenhagen?
In Copenhagen you may let your whole home for holiday purposes for up to 30 days per calendar year, or up to 70 days if the rental goes through an intermediary such as Airbnb.