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What do you do if you lose something on a DSB train?

Items left on trains and platforms

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Short answer

If you leave something on a DSB train or platform, you report it to DSB Hittegods through the online contact form, and DSB contacts you if the item turns up. You collect it at the lost property office at Banestrøget 5, 2630 Høje Taastrup, which as of November 2026 is open Monday to Friday 8.00–18.00 and at weekends 10.00–17.00. Bring ID and the case number from your confirmation email, or have the item sent to you at your own cost. DSB generally keeps lost items for 30 days, and about half of the roughly 27,000 items found each year go back to their owners.

Practical info

Why

  1. It can take up to a week before a found item reaches the office.
  2. Wallets, passports and cards go to the police after four days.
  3. Øresund trains and trains to Germany use other lost property services.

Details

Bicycles left on trains are not registered by DSB but handed to the police, which can take 5–6 weeks.

Tip

Write down the train, the departure time and the carriage as soon as you notice the loss, so the report is precise.

What may differ

For trains to or from Sweden and Germany you contact the operator of that train, not DSB.

Common misconception

Things left on trains are kept at the station where you got off.

What actually happens

DSB collects lost items centrally and you pick them up at the office in Høje Taastrup or have them sent.

People also ask

  • How long does DSB keep lost property?
  • Can DSB send my lost item to me?
  • How do I get lost property back in Copenhagen?

Sources

This answer is for reference only. Laws, fines and rules can change, so check the Danish authorities before you travel.

Practical info
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