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How do you find something you lost in the Copenhagen Metro?

Lost and found on the Metro

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Short answer

Items lost in the Copenhagen Metro are reported through the online lost property form of Metro Customer Service. Found items are collected at the Metro Customer Service office at Metrovej 3, 2300 Copenhagen S, phone 7015 1615, which as of November 2026 is open on weekdays 8.00–16.00. Call before you go to make sure the item is there. Valuables are kept for at least 14 days and then go to the police lost property office, while clothing and similar items are kept for at least 30 days and then go to the charity Blue Cross.

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Why

  1. The Metro has its own lost property office.
  2. Valuables move to the police after 14 days.
  3. Clothes are given to charity after 30 days.

Details

For other questions you can call DOT customer service on 7015 7000, open Monday to Friday 8.00–16.00 as of November 2026.

Tip

Report the loss the same day and note the station and the time you travelled.

What may differ

After 14 days you have to ask the police lost property office at Politigården about valuables instead.

Common misconception

Things lost in the Metro go straight to the police.

What actually happens

The Metro keeps found items itself first, valuables for at least 14 days and clothing for at least 30 days.

People also ask

  • What is the phone number of Copenhagen Metro customer service?
  • How do I get lost property back from the police in Copenhagen?
  • What happens to things left on DSB trains?

Sources

This answer is for reference only. Laws, fines and rules can change, so check the Danish authorities before you travel.

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