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Can you cancel a car rental booking and get your money back?

Cancellation depends on the terms

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Short answer

Car hire is not covered by the EU 14-day right of withdrawal, so booking online, by phone or by email does not automatically let you cancel and get a refund. What you get back depends on the cancellation terms of your booking. At Europcar Denmark, for example, cancelling less than 48 hours before the rental on the Standard, Comfort or Comfort+ packages costs a fee of 375 kr., and a no-show costs 750 kr., as of November 2026. Bookings on its Light package are not refunded.

Car rental in Copenhagen

Why

  1. The cheapest prices often come with no refund.
  2. Late cancellation and no-show usually cost a fee.
  3. The booking terms decide, not a general law.

Details

If you booked through a booking portal, its terms may apply on top of the terms of the rental company.

Tip

Pick a refundable rate if your travel plans may change, and save the cancellation terms when you book.

What may differ

Cancellation fees and deadlines differ between companies, packages and booking sites.

Common misconception

Everything you book online in the EU can be cancelled within 14 days.

What actually happens

Car hire is an exception: there is no 14-day right of withdrawal.

People also ask

  • What do you need to rent a car in Denmark?
  • How do you complain about a car rental company in Denmark?
  • Is insurance included when you rent a car in Denmark?

Sources

This answer is for reference only. Traffic rules, fines and fees can change, so check the Danish authorities before you drive.

Car rental in Copenhagen
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