Can I get a refund or cancel the service?

Short answer: payments for paid services on DenmarkGuide are not refunded. On the other hand, nothing renews automatically, so you do not need to cancel anything to avoid a new bill.

No refunds

Payments are not refunded, also if you stop using the service before the end of the period. This does not limit rights that you have under mandatory law.

Paid services are sold only to businesses, not to consumers. This means there is no right of withdrawal like for a private online purchase.

No automatic renewal

• The period is stated in the offer, usually one month or longer.
• When the period ends, the service stops by itself.
• Your listing becomes a standard free listing again and stays in the catalogue with all its information and reviews.
• If you want to continue, you receive a new offer and a new invoice.

Changed your mind before paying?

The contract is concluded when you accept the offer. The service only starts when the payment has arrived. If you do not pay within the term on the invoice, the offer lapses and the service does not start. Please write to [email protected] so that we know.

If we stop the service

If a business seriously or repeatedly breaks the terms, we may stop the paid service after a written notice. In this case too, the payment is not refunded.

Is the service not working?

If a paid feature does not work because of an error on our side, write to [email protected] with the invoice number and a description. Our liability is described in the Paid Services Terms, section 11.

Before you order, you can read about payment in How to pay for advertising and services and about invoices in Invoices and payment documents.

Related

• How to pay for advertising and services
• Invoices and payment documents
• What paid services are there for businesses?
• Paid Services Terms

Sources

• Madloba Consult LLC (madlobaconsult.com)
• Paid Services Terms (DenmarkGuide)
• Terms of Use (DenmarkGuide)